Agent Assist

Agent Assist is Greychain's AI-powered knowledge companion for its Omnichannel Contact Center system. It reads an incoming customer conversation, searches official support procedures, past resolved tickets, and knowledge submitted by your own agents, then recommends a solution with a confidence level and the evidence behind it — so agents spend less time hunting for answers and more time helping customers.

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Agent Assist — KB Admin

Knowledge Base

Pending Submissions

New Article

Manage Categories

SMTP Settings

Use SSL/TLS

Allowed Login Emails

Comma-separated - only these emails can log in via email code.

IP Allowlist

Comma-separated IPs or CIDR ranges (e.g. 192.168.8.10, 192.168.8.0/24). Leave blank to allow any network.

API Key

Used by other services (e.g. contactcenter's proxy) to authenticate. Rotating generates a new key immediately - anything still using the old one will stop working until it's updated to match.